About New Mexico Hoarding

How This Started

Kristin did not set out to run a hoarding cleanup company. Almost nobody does.

What happened was that she kept meeting people who had been handled as a problem to be processed rather than met as a person having the worst year of their life. She watched crews walk into houses and make the owner feel like an inspection. She decided there was a version of this work that did not require anybody to be humiliated in their own home, and then she went and built it.

She still answers the phone herself. She has stood in more New Mexico hallways than she could count, from North Valley adobes to ranch houses two hours off pavement.

What We Worked Out Along The Way

That nobody plans for a house to fill. It happens to people who bury a spouse, break a hip, lose work, or fall into a depression that nobody around them noticed. Our customers have been teachers, ranchers, nurses, veterans, a retired judge and a former state employee of thirty years.

That treating any of that as a character defect helps precisely no one.

And that the part people remember is not the hauling. It is whether somebody spoke to them like a person while it happened.

How That Turned Into Rules

• The owner decides about every object. Not the crew, not the family.
• Estimates are written and do not move afterwards.
• Vehicles and workwear carry nothing on them.
• Anything valuable found during a job goes back the same day.
• We come on the day we said we would.
• Nobody’s house gets photographed for our advertising, ever. Not before, not after, not with the address blurred out.

That last one costs us business, since before-and-after photographs sell this service extremely well. We are not doing it.

Credentials, Plainly

Full liability cover and workers’ compensation. Disposal under New Mexico regulation rather than into the nearest dumpster. Spanish-speaking crew leads available on request. Based here and working here weekly, not dispatched in from another state when something comes up.

Have a look at what we do, where we work, or what people ask.

Why Anybody Would Do This Job

Because of the end of it.

A woman in Las Cruces had her sister over for coffee for the first time in seven years. A man outside Española let his grandchildren through the front door again. A family in Farmington found their mother’s wedding photographs in a box nobody had opened since 1994.

That is the actual work. Everything else is logistics.